If there is a problem with your order, please email us at email@example.com. We will get in touch with you ASAP.
Unfortunately, we are unable to hold items as many of our pieces are one off. If you see something you like we suggest you indulge and purchase straight away.
Shipping and Delivery
We deliver Australia-wide and Internationally. For large furniture and oversized items, we deliver to most locations within Australia. However, we are unable to deliver to some regional and remote locations.
The cost of delivery is varied depending on the item size and delivery location. Prices range from $15 for smaller boxes to $50 for larger boxes. Furniture delivery costs are done by quote.
Yes, we do! If we cannot fit all of the items into one package, they will be shipped separately.
Delivery times will vary depending on your location and the item you are ordering. Homewares are generally delivered within 5-7 working days but this could be longer depending on your location. You can also view the items estimated arrival during checkout.
After making a purchase, you will receive a notification email with a tracking number that you can use to check the status of your order. If you require any more specific information regarding the status of your order, please contact firstname.lastname@example.org.
For smaller items your delivery will be redirected to your local post office or courier distribution centre, depending on the carrier. If you will not be available, please contact us at email@example.com.
Yes, you may pick up your item at our showroom. If you are interested in picking up your item, please contact us at firstname.lastname@example.org for more information.
Returns and Exchange
We do not provide a refund or replacement for change of mind. However, under the unlikely event that the item you have received is damaged, faulty, or significantly different from the description, we will provide a full refund.
Due to our unique range of products, we do not offer exchanges. If you have any concerns, please contact us at email@example.com.
Unfortunately, we are unable to cancel an order once payment has been finalised.
We accept Visa, MasterCard, PayPal, and Gift Cards.
If the order confirmation page appeared after your payment, and you received an order confirmation email, then your payment has gone through. If you’re still unsure, please contact us at firstname.lastname@example.org.
We do not currently have a physical store. We are focusing on our online shopping experience where we strive to offer a unique and intimate service for our customers. We do provide a shop-able showroom for our customers to indulge in if they pick up their purchases.
If you are interested in becoming a supplier, please send us an email at email@example.com and we will get in touch.
Yes, if you have a particular item in mind and need some help sourcing it, send us an email at firstname.lastname@example.org with a small description or a picture of what you are looking for, and a budget to work with.
We would love to do everything we can to help you style your home. Currently we offer personalised styling services and custom upholstery services. Please get in contact with us at email@example.com for more information.
Yes, to use your gift card enter the gift card number situated at the back of the card when purchasing your item at the checkout.
If you would like to send a gift to someone, please enter the recipient’s address as the shipping details, and the billing details as your own address so the invoice will be sent to you. A gift message can be added to your gift by entering it into the text field at checkout. Your message will be sent with the beautifully packaged parcel.
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